The challenge
Safari Guru takes pride in crafting highly personalised travel experiences, offering much more than the typical tour. However, as the business grew, company founder Deon de Villiers noticed that inefficient software was slowing the team down. Entering the details for a single client journey could take up to an hour, many travel products weren’t available on the system, and there was no easy way to share itineraries online.
“As we got busier, I watched our team spending too much time creating proposals,” Deon explains. “Something had to change. I don’t want my team sitting in front of their computers getting frustrated. I want them to enjoy their work and be able to send well-presented documents to their clients.”
The solution
Deon believes in investing in tools and technologies that enhance both customer service and employee satisfaction. He started looking for a system that would allow Safari Guru to create well-presented, branded itineraries quickly and easily.
“I came across Wetu, signed up for a trial, and watched the two-minute video tutorial. Within 15 minutes, I had already created my first client itinerary without any additional assistance. It was this ease of use and speed which had me sign up within 48 hours–not even waiting for my trial to come to an end,” Deon explains.
Safari Guru now uses Wetu across the entire booking cycle for its African safari clients. “We continuously interact with and update the information on the system, from the beginning of the marketing process through the sales cycle, and even when clients embark on their travels,” Deon notes.
Key features Safari Guru benefits from include the flight lookup feature, accommodation booking details, and the itinerary app. “The online itineraries and app for clients to download their journeys are fantastic and very handy when marketing and exciting travellers about their journeys,” Deon says.
“With Wetu, we can pull together a three-destination or four-destination itinerary in minutes!”
Key outcomes
Partnering with Wetu has benefited Safari Guru in the following key ways:
Time savings: The team now spends far less time creating itineraries, which means more time for building stronger customer relationships
Happier employees: Eliminating slow, inefficient processes has improved employee satisfaction and created a more motivated team
Better client experiences: Clients love the easy online access to their itineraries. Itinerary views indicate that clients often share their itineraries with friends and family and use them frequently during travel
Increased sales: In the competitive travel industry, speed is key. Wetu makes it easy for Safari Guru to quickly send out multiple itinerary options, which has helped them close more deals
Branded proposals: The ability to customise proposals with Safari Guru’s branding through Wetu lets the team showcase their passion and expertise at every step of the client journey
Expanded resources through network access: Wetu’s network of partners provides Safari Guru with a wealth of information and resources–an invaluable asset for a business thriving on word-of-mouth marketing
Safari Guru specialises in luxury African safaris and bespoke safari packages designed with a deep commitment to sustainability and ethical travel. The company’s team of African Travel Specialists, enriched with insider knowledge and a passion for Africa, ensures that every journey is about adventure and contributes positively to wildlife conservation and the well-being of local communities.
As the Safari Guru, Deon invites you to immerse yourself in the enchanting beauty of the African wilderness, creating memories that will last a lifetime.
Contact: info@safari-guru.com or 0427 782 226
