The challenge
Egoli Southern African Destinations takes pride in providing clients with well-structured, informative itineraries and precise documentation. However, creating these detailed travel documents was extremely time-consuming. “We had one full-time employee solely focusing on putting together travel documents. She would create around five or six itineraries a day, in a Word or PDF format, without pictures,” explains Oskar Brown, co-owner, Egoli.
“We realised this wasn’t the most efficient way to go about it,” Oskar says, adding that, during the COVID-19 pandemic, Egoli changed how their documentation department was run to free up their employees’ time for other tasks. “We knew that, without a full-time documentation department, we would have to use a tool to put our documentation and itineraries together,” he adds.
In addition to improving efficiency, Egoli also wanted to adapt its business to the future of travel and modernise its approach to cater to tech-savvy travellers who increasingly expect interactive and visually engaging content in their travel documents.
The solution
In 2022, Egoli Tours embarked on a digitalisation and automation journey. The goal was not only to streamline the production of itineraries but also to enhance the experience for end users. Egoli wanted to offer more than a thesis of travel plans–it envisioned interactive itineraries with rich digital media and personalised recommendations.
“We were moving away from manual, word-based itinerary creation and adopting more sophisticated booking software like Tourplan, which offered integration capabilities with platforms like Wetu,” Oskar explains.
Egoli signed up with Wetu in 2022 and has been using it ever since to create itineraries that are “beautiful and wonderful and nice to look at” for their clients. “We’re merging our strength in information, built over the last 40 years, with the beautiful images and design that Wetu can provide,” Oskar notes.
Key outcomes
Key Outcomes
For Egoli, implementing Wetu brought about the following key benefits:
Time savings: Egoli now creates its personalised itineraries and travel documents in half the time, allowing staff to focus on client engagement and other high-impact tasks.
Happier customers: Egoli’s younger, tech-savvy travellers love the interactive features Wetu provides.
Streamlined processes: Wetu integrates with Egoli’s other systems, like Tourplan, removing the need to duplicate work across multiple platforms.
Interactive and efficient
By teaming up with Wetu, Egoli has taken its excellent documentation to the next level. Now, it provides its customers with personalised itineraries with beautiful images and interactive features. What’s more, Wetu has cut Egoli’s document production times in half, freeing up the company’s employees to spend more time building client relationships.
Since 1983, Egoli has been a leader in South African travel, evolving alongside our nation’s history. We take pride in our local expertise and global service standards, crafting unique, personalised journeys. Specialising in diverse travel experiences, we cater to everything from family adventures to corporate events.
As a full-service partner, we handle all aspects of travel, from accommodations and transportation to activities and dining. Our status as a founding member of the Travel Smart Crew underscores our dedication to quality and ethical practices. Integrating experienced, multilingual consultants with advanced booking technology, we guarantee efficient, personalised service. Join us on a journey through the wonders of Southern Africa, where every step is an adventure.
