Seamless safari planning
As Wild Wings Safaris expanded their business to new regions, they faced the challenge of maintaining the high level of personalisation and seamless planning their clients knew and loved. Crafting immersive safari experiences requires attention to detail, brand consistency, and efficiency—yet managing complex, multi-destination itineraries manually was slowing them down. They needed a smarter, more scalable way to create, update, and present itineraries without losing the magic that made their safaris unforgettable.
Wild Wings Safaris needed a solution that would:
- Speed up the itinerary creation process while maintaining their high service standards.
- Ensure consistent branding and a professional look across all client-facing materials.
- Simplify the logistics of multi-destination safaris, allowing for real-time updates and modifications.
- Provide clients with a visually compelling and interactive way to explore their travel plans.
Wetu's platform enabled Wild Wings Safaris to:
- Inspire clients early with beautifully crafted, interactive Discovery Itineraries that make trip planning more engaging.
- Deliver seamless travel plans through Classic Itineraries, offering clients a structured, professional overview of their journey.
- Enhance collaboration between sales and operations teams, ensuring smooth handovers and consistency across all stages of trip planning.
- Keep travellers informed and empowered via the TravelKey mobile app, ensuring real-time access to itineraries, updates, and essential travel details.
“Wetu brings your safari to life before it begins, with interactive itineraries that spark excitement and curiosity.”
– Cathari Johnson, Reservation Manager,
Wild Wings Safari
The outcomes:
- Greater efficiency – by leveraging Wetu’s extensive supplier database, Wild Wings Safaris was able to access the content of their 3000 strong network of suppliers, reducing the need for manual content creation, allowing their team to focus on personalising experiences rather than administrative tasks.
- Stronger client relationships – with the ability to track where clients have travelled before, Wild Wings Safaris can offer personalised recommendations for return journeys. This ensures a tailored experience that deepens client trust and increases return bookings. Their dedication to exceptional service is reflected in their 760 TripAdvisor reviews, with an impressive 90-95% rated as five-star.
- Elevated client experience – Wetu brings your safari to life before it even begins, with beautifully interactive itineraries that spark curiosity, build anticipation, and make the journey feel real from the very first click. Wild Wings Safaris’ attention to detail and commitment to excellence have placed them at #3 out of 126 outdoor activities on TripAdvisor, reinforcing their reputation as a top-tier safari operator.
- Flexibility and adaptability – Wetu’s version control and editing tools allow the team to quickly adjust itineraries, ensuring clients always have access to the most up-to-date information. If a traveller revisits an earlier option, the switch is seamless.
- Consistent, high-quality branding – customisable templates and branded designs ensure that every itinerary aligns with Wild Wings Safaris’ professional image. The ability to generate premium, print-ready itineraries further enhances the client experience.
- More time for clients – with less time spent on administrative work, the team at Wild Wings Safaris can focus on what truly matters—building meaningful relationships with travellers and crafting unforgettable experiences.
Taking operational efficiency to new heights
By integrating Wetu into its workflow, Wild Wings Safaris has successfully enhanced its operational efficiency while maintaining the high level of personalised service that defines its brand. The result is a seamless and visually engaging safari planning experience that continues to delight clients and strengthen the company’s position as a trusted safari operator in Africa.
Wild Wings Safaris is a well-established tour operator specialising in tailor-made safari experiences across Southern and East Africa. With a strong reputation for exceptional service and in-depth local knowledge, the company caters to international travellers seeking authentic and seamless safari adventures. Wild Wings Safaris places a strong emphasis on personalised service and expert guidance.
Start your journey with Wetu
If you’re eager to learn more or get started, contact our sales team at sales@wetu.com or sign up for your 14-day free trial today here.
